LIVE ONLINE COURSE

HEALTHCARE OPERATIONS MANAGER

Name: Healthcare Operations Manager
Price: On-demand USD

Dates: 4 DEC 2025 - 27 JAN 2026

Duration: 6 WEEKS
TUESDAYS & THURSDAYS
5 PM PT / 8 PM ET

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SHIVON CARREÑO
UC SAN DIEGO HEALTH

LIVE ONLINE COURSE

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Learn the ins and outs of healthcare operations, from budgeting to quality improvement, so you can deliver high-quality patient care.

Join Shivon Carreño, Associate Director of Operations at UC San Diego Health, and gain the tools and experience to grow your career.

THIS COURSE IS FOR YOU, IF...

YOU’RE A CLINICAL PRO MOVING INTO LEADERSHIP

You know patient care inside out, but stepping into management feels like uncharted territory. This healthcare operations course gives you the operational fluency, financial literacy, and leadership strategies to shape care at a higher level.
YOU’RE A SUPERVISOR OR TEAM LEAD

You’re already managing daily operations, but want more than trial-and-error leadership. In this course, you’ll learn how to drive efficiency, improve patient outcomes, and lead through data and equity. By mastering staffing models, compliance, and quality metrics, you’ll strengthen your ability to move into senior leadership roles.
YOU’RE AN ASPIRING OPERATIONS MANAGER

You’ve supported departments and coordinated workflows, but now you want the bigger picture. This course equips you with the knowledge to oversee budgets, staffing, compliance, and strategic decision-making across departments. You’ll graduate with the confidence and skills to take the next step in your career.
YOU’RE A MID-LEVEL MANAGER SEEKING ADVANCEMENT

You’re already leading, but aiming higher. This course will sharpen your strategic mindset with advanced tools in Lean Six Sigma, equity-driven leadership, and operational data analysis. You’ll leave ready to demonstrate measurable impact and position yourself for executive-level growth.

REAL-WORLD APPLICATION

Every assignment mirrors real responsibilities of a healthcare operations manager. You’ll analyze waste in your workplace, draft capital equipment requests, create equity-focused interview guides, and more, equipping you to handle any challenge in your new role.

INDUSTRY TOOLS

Get hands-on with the tools that drive hospital operations: Profit & Loss statements, staffing models, tracer tools, root cause analysis, and operational dashboards. Learn to use them to cut waste, improve compliance, and elevate patient care.

WORKSHOPS & CASE STUDIES

Test your skills through four interactive workshops and two Joint Commission case studies. From improving HCAHPS scores to tackling health inequities, you’ll practice solving real challenges and leave confident in applying your learning.

Shivon Carreño LINKEDIN PROFILE

Advanced from medical assistant to Associate Director of Operations at UC San Diego Health
Led the launch of two multidisciplinary centers: the Headache Center and the Center for Brain Health and Memory Disorders
Recognized Lean Six Sigma Black Belt with expertise in process improvement and equity-centered leadership
Co-authored peer-reviewed studies on telehealth redesign and risk adjustment accuracy
15+ years of operational leadership in academic medical centers
Known for emotionally intelligent, data-driven leadership in complex clinical environments
Experienced educator, preparing healthcare pros to become effective operational leaders

THU (12/4), 5 PM PT/8 PM ET

Introduction to Healthcare Operations

Get a behind-the-scenes look at how hospitals run. You’ll explore the key roles, departments, and responsibilities, and see how smooth coordination makes the difference between chaos and high-quality patient care.

Hospital operations overview
Healthcare operations manager’s responsibilities
Departments, roles, teams

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TUE (12/9), 5 PM PT/8 PM ET

Lean Six Sigma Principles

Get hands-on with Lean Six Sigma tools to identify inefficiencies, analyze root causes, and design smarter processes that improve how healthcare runs.

LEAN: Concept & language
Video-monument
Common LEAN tools: Waste Wheel, 5S, root cause analysis, FMEA, A3 thinking, PDSA

Assignment #1: Use the template provided to identify the types of waste in your work environment & propose ideas on how to reduce it.

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THU (12/11), 5 PM PT/8 PM ET

Inventory & Storage

Learn how to keep hospital supplies flowing without waste or chaos: apply Lean Kanban principles, develop strategies for safe storage, smart stock levels, and compliant disposal.

Hospital inventory: Types & levels of supplies
Capital Request & Request For Proposal
Safe storage: Tracking conditions, expiry, security
Optimizing inventory: Avoiding overstocking & waste
Managing inventory in line with your organization’s goals
Safe disposal: How to get rid of unwanted inventory

Assignment #2: Complete a Request For Proposal for capital equipment purchase, using the provided template.

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TUE (12/16), 5 PM PT/8 PM ET

Finances & Budgeting in Healthcare + Demo

Get comfortable with the numbers that drive healthcare. You’ll learn how to read a P&L, spot budget variances, and build financial strategies that keep resources flowing where they matter most.

Budgetary cycle in a healthcare institution
Overview of costs: Staffing, machinery, maintenance, etc.
Profit & Loss (P&L) statement
Setting financial goals & creating strategies to reach them
Demo: Reviewing a budget/P&L statement
Workshop: Identifying variances in the budget

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THU (12/18), 5 PM PT/8 PM ET

Quality, Safety & Patient Experience Part I + Workshop

Learn how to measure what really matters in healthcare — quality, safety, and patient experience. Analyze real incidents, run a root cause analysis, and see how national frameworks translate into better decisions, better care, and better outcomes.

Measuring quality & safety
Operational decisions & patient outcomes
Patient experience improvement strategies
Workshop: Analyzing a medication error with a root cause analysis
Case Study: TheJoint Commission & Medication Reconciliation
National frameworks: HCAHPS, The Joint Commission, CMS quality metrics

Assignment #3: Use a tracer tool for an improvement proposal, consulting the template provided.

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TUE (1/6), 5 PM PT/8 PM ET

Quality, Safety & Patient Experience Part II + Workshop

Learn how to spot compliance gaps with tracer tools and tackle low patient satisfaction scores. Through a hands-on workshop, you’ll analyze real cases, brainstorm fixes, and test strategies that improve patient experience.

Ensuring compliance in clinical spaces
Workshop: Reviewing & analyzing a low HCAHPS domain score

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THU (1/8), 5 PM PT/8 PM ET

Regulation & Compliance + Workshop

Figure out what “compliance” means in healthcare, how to work with legal teams, and how to keep patient data and records safe, secure, and up to date. Turn rules into practical strategies hospitals can use.

US legal standards & licensing requirements
What ‘best practice’ means
Communicating & collaborating with the legal department
Workshop: Evaluating & analyzing compliance in provided scenarios
Healthcare data: Safety, security, privacy
Updating system, patient records & digitization

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TUE (1/13), 5 PM PT/8 PM ET

Staffing

Build a staffing strategy that works. Design fair recruitment and scheduling plans, create training approaches that boost efficiency, and ensure patient care stays top-notch, all while learning to spot and mitigate bias in hiring.

Overview of staffing in a healthcare environment
Recruitment & selection processes: Mitigating unconscious bias
Staffing allocation & scheduling
Providing effective training
Behavior-based interview questions

Assignment #4: Create four behavioral interview questions and describe how they apply equity and mitigate unconscious bias during interviews.

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THU (1/15), 5 PM PT/8 PM ET

Workshop: Healthcare Operations Data Analysis

In this workshop, you’ll dive into hospital operations data, spotting trends and inefficiencies that hide in plain sight. By the end, you’ll be ready to recommend smart, data-driven improvements that make a difference in day-to-day healthcare operations.

Workshop: Reading & analyzing hospital operations data

Assignment #5: Using the dummy trend data, identify two concerning trends and propose operational improvements and responses.

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TUE (1/20), 5 PM PT/8 PM ET

Human Resources Management + Workshop

Put leadership and communication into action, learning how to give constructive feedback, run performance reviews, and strengthen relationships with your team. Gain confidence in guiding staff, resolving issues, and boosting workplace performance.

Effective leadership & staff support
Clear communication
Building staff relationships
Workshop: Performance review: Giving feedback & supporting improvement

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THU (1/22), 5 PM PT/8 PM ET

Effective Policies & Procedures + Case Study

Understand healthcare policies and procedures, learning how to evaluate existing practices, design fair and effective protocols, and set departmental goals that improve service.

Policies & procedures overview
Creating & implementing new policies & procedures
Developing departmental goals or objectives
Equity in healthcare
Case Study: Joint Commission: Health inequity & implicit bias

Assignment #6: Career strategy portfolio: Create or update your résumé or CV.

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TUE (1/27), 5 PM PT/8 PM ET

Career Guide

Explore the latest healthcare trends, sharpen your job-hunting strategies, and polish your personal brand to stand out. Walk away knowing how to tailor your CV, ace interviews, and get noticed for promotions.