TERMS OF USE

Welcome to ELVTR!

ELVTR is a disruptive education platform placing proven industry leaders in a virtual room with eager rising stars. Our platform is an online school where creative languages are made easy to understand, professional exchanges between experts and young professionals are being promoted, and new skills are being developed. We value expertise, not fancy diplomas. It should be expressly noted: ELVTR is NOT a traditional educational institution and is not intended to operate as such. Our mission is to assist our users when facing professional transformations, and we do so by offering close online collaboration between the instructor and the course’s participants. This is the purpose of our platform.

ELVTR US LLC (otherwise referred to as "ELVTR", "we", "us" or "our") is the operator of the ELVTR platform. We offer our services through the website located at https://elvtr.com (the "Website"), and through other means that we deem fit (the Website and all services provided by us shall hereinafter be referred to as the "Services").

These Terms of Use (the "Terms of Use" or this "Agreement") set forth the legally binding terms for your use of our Services, whether you are a "Visitor" (which means you are just accessing and browsing the Website) or a "Subscriber", which means you have paid for any of our offered Services. Visitors and Subscribers are referred to in this Agreement as a "User" or "you".

You shall note that ELVTR’s collection, use and disclosure, if any, of information collected from you, is detailed in the ELVTR Privacy Policy (published at https://elvtr.com/privacy ). The terms of the Privacy Policy, as well as the Website’s Cookie Policy , are incorporated by reference and constitute a part of these Terms of Use. Any additional terms, guidelines, and rules that are linked to this Agreement, are also incorporated herein by reference.

PLEASE READ THESE TERMS OF USE CAREFULLY, AS THEY CONTAIN AN AGREEMENT REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

If you do not agree to these Terms of Use, do not register, access, or otherwise use any of our Services. If you have any questions, please contact us at team@elvtr.com . If you have any doubts about any of your rights and obligations resulting from this Agreement, you are hereby advised not to proceed without consulting a legal counsel.

1. Your Acknowledgment and Acceptance of these Terms of Use

YOU HEREBY ACKNOWLEDGE AND AGREE THAT THESE TERMS OF USE, AS AMENDED FROM TIME TO TIME AND PUBLISHED AT https://elvtr.com , INCLUDING OUR PRIVACY POLICY (PUBLISHED AT https://elvtr.com/privacy ) AND COOKIE POLICY (PUBLISHED AT https://elvtr.com/cookies ) COMPRISE A LEGAL AGREEMENT BETWEEN YOU AND ELVTR.

ELVTR provides the Services to you, the User, subject to your compliance with these Terms of Use, as well as any other written agreement between ELVTR and you.

We may update these Terms of Use from time to time. If we make a material change, we will take reasonable steps to notify you in advance - for example, by email or a notice on the Website - before the change takes effect, and the updated Terms will show their effective date. Changes apply only going forward, from their effective date, and do not affect rights or disputes that arose before then. If a material change disadvantages you and you do not accept it, you may stop using the Services before it takes effect, and where the change would affect a Course you have already paid for, you may contact us to cancel that enrollment and receive a refund for the part you have not yet received. Your continued use of the Services after a change takes effect means you accept the updated Terms. Minor changes that do not affect your rights (such as clarifications, corrections, or contact details) may take effect when posted.

2. Definitions

In these Terms of Use, the following terms have the meanings given below. Other terms are defined where they first appear.

ELVTR ("we", "us", "our"): ELVTR US LLC, the operator of the ELVTR platform.
Services / Website: The ELVTR website at https://elvtr.com and all services we provide.
User ("you"): Any person who accesses or uses the Services, whether a Visitor or a Subscriber.
Course: An online course offered by ELVTR through the Website.
Total Course Fee: The full price of a Course, regardless of how or in how many payments you pay it.
Payment Plan: An arrangement we offer to pay your Total Course Fee in scheduled installments (for example, our four-month plan, or a deposit followed by the balance).
Outstanding Balance: Any part of your Total Course Fee that has not yet been paid.
Satisfaction Guarantee: The voluntary refund we offer as described in the Refund Policy.
Store Credit: Non-cash credit toward future ELVTR Courses, as described in the Refund Policy.
Cancellation (cooling-off) period: The 14-day statutory cancellation period available to consumers resident in the UK and EU/EEA, as described in the Refund Policy.
Course start date / first live session: The date of the first scheduled live session of your Course.
ELVTR Parties: ELVTR and its affiliates, officers, directors, employees, instructors, licensors, and agents, as described in the Limitation of Liability section.

3. General Restrictions

You must be at least 16 years of age to use our Services.

If you are 16 or 17, you may only use the Services and enroll in a Course with the involvement and verifiable consent of a parent or legal guardian, who must agree to these Terms of Use and enter into the contract on your behalf, and who accepts responsibility for your use of the Services and for payment.

You may not use the Services in any way that harms ELVTR or any other person or entity, and in any way that is prohibited by applicable law or by these Terms of Use.

You agree not to capture, modify, edit, copy, sell, license, distribute, publish, adapt, reproduce, or reuse the content from the Website and any Services in any other way for any public or commercial purpose.

4. Representation of Identity and Integrity

By enrolling in an ELVTR course, you represent and warrant that you are the individual participating in the course and not someone else. You further represent that you are using your true and accurate name for your account and all interactions within the ELVTR platform. You commit to upholding the highest standards of integrity, which includes not engaging in cheating, plagiarism, or any form of dishonest conduct such as submitting work that is not your own, using unauthorized materials during assessments, or impersonating another individual.

Violation of this clause may result in immediate termination of your account and forfeiture of any certificates of completion, at the sole discretion of ELVTR.

5. User Account

You need an account ("User Account") for most activities at ELVTR, including subscribing and enrolling in a course which is featured on the Website.

You shall note that you must be at least 16 years of age in order to open a User Account. If you are 16 or 17, you may use the Services only with the involvement and verified consent of a parent or legal guardian, who must agree to these Terms of Use on your behalf, and the Services are not for anyone under 16. We do not knowingly collect personal information from children; in the United States, consistent with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we discover that a User is under 16, or is 16 or 17 without the required parental consent, we will suspend or terminate the User Account and delete the associated personal information.

Where a User is 16 or 17, a parent or legal guardian must set up and remain responsible for the User Account, provide verifiable consent, agree to these Terms of Use, and enter into the enrollment contract on the minor’s behalf. We may request proof of that consent and may suspend an account where it is not provided.

YOU ACKNOWLEDGE AND AGREE THAT SHOULD ELVTR PROVIDE YOU WITH THE ABILITY TO CREATE A USER ACCOUNT, YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPRIETARY INTEREST IN THE USER ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO ANY USER ACCOUNT OR USER PROFILE ARE, AND SHALL FOREVER BE, OWNED BY AND INURE TO THE BENEFIT OF ELVTR.

When setting up and maintaining your User Account, you must provide us with complete, true, and actual information (including your email address) and to keep your personal data accurate and up to date at all times. You can always correct or update your personal data. For more information about personal data protection please refer to our Privacy Policy .

You are solely responsible for your User Account and everything that happens on your User Account, including any harm or damage (to us or anyone else) caused by someone using your User Account (with or without your permission). You should take all necessary steps to ensure that your password is kept confidential and secure, and you shall inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used, in an unauthorized manner.

You can delete your User Account by sending an e-mail request to our Support Team . Please note that if you request the deletion of your User Account, you might not be able to further access and use the Services, as well as any content that you submitted to us.

ELVTR does not, and shall not, recognize the transfer of your User account or user profile. Therefore, you may not give, purchase, sell, bargain, barter, market, trade, offer for sale, sell, license, assign or otherwise divest your rights, responsibilities or obligations under this Agreement, either in whole or in part, without the prior written consent of ELVTR. Any attempt to do so shall be void and of no effect.

6. Course Enrollment

Under agreement with our instructors, we have been granted the right to offer online courses (each a "Course") to our Users and to present the Course to those Users who enroll in it. You should note that the Content of the Course belongs to the instructor and to ELVTR, and is under no circumstance transferred or assigned to you by virtue of your enrollment.

For the purposes of this agreement, the term "Content" means objects of intellectual activity and equivalent means of individualization, including: literary works, texts, lectures, presentations, speeches, computer programs, mobile programs and applications, as well as audio and visual works (video courses, infographics, phonograms, images, trademarks and service marks), commercial designations and trade names, trade marks, logos, hypertext links, including fragments thereof, information, widgets, and any other objects or materials published on the Website and within the Course.

What ELVTR principally provides is a live, real-time educational service: instructor-led teaching delivered live over the internet, together with the opportunity to take part, ask questions, and receive feedback during scheduled sessions. The recording of the Course, any downloadable materials, and the certificate are ancillary to that live teaching service. When your enrollment in a Course is confirmed and all the fees associated with the Course have been paid in full, we also grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view the associated Content (including the Course recording) via our Website, solely for your personal, non-commercial, informational purposes, in accordance with these Terms of Use and any conditions or restrictions specifically associated with that Course. The Content is licensed, not sold, to you, and all other uses are expressly prohibited.

The right to view the Course does not give you any right to download, record, resell, or distribute the Course in any manner. This includes, but is not limited to, sharing your User Account information, illegally downloading the Course, recording any part of the Course using screen capture technology or any other recording methods, and sharing the Course content in any form. You are expressly prohibited from reproducing, redistributing, transmitting, assigning, selling, broadcasting, renting, sharing, lending, modifying, adapting, editing, creating derivative works of, sublicensing, or otherwise transferring the Course or any of its parts. All live lectures are recorded by ELVTR and access to these official recordings is provided exclusively to our students via a copyright-protected environment through Vimeo or our Learning Management System. Any unauthorized recording or distribution of these materials is strictly forbidden and may result in legal action.

We generally give Users who enroll in a Course one-year access to a recording of the Course, which can be accessed via their User Account. This means that the link to the Course will be active in your User Account during this period of time, starting from the Course’s commencement date, and you will be able to view the recording for an unlimited number of times. However, ELVTR reserves the right, at its sole and absolute discretion, to change this term or to revoke any license. We may also, at our sole and absolute discretion, access and use Courses at any point in time in the event where we decide or are obligated to disable access to a Course due to legal or policy reasons, for example, if the Course that you enrolled in is the object of a copyright complaint, or if we determine its Contents violates any of our policies, agreements or rights.

When you successfully complete a Course - meaning you complete the required assignments and achieve any required passing score - you will receive a certificate of completion, which you can share with your friends, relatives, co-workers and potential employers. Certificates of completion help demonstrate your accomplishments, but you shall note that ELVTR is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

By enrolling into a Course, you expressly agree that we may collect, use, store and otherwise process your personal data for the purpose of providing you with access to the Course and related activities and communications in which you agree to participate. In order to receive news and additional information about our Courses, as well as other useful information from ELVTR, you may be required to provide us with additional personal information. You acknowledge, and agree, that we may collect, use, store and otherwise process your personal information and may share such data with third party service providers for the purposes of improving or providing our Services, subject to our Privacy Policy.

7. Your Participation in a Course

We may provide you with the opportunity to post comments, upload your work and other content in Course groups and on social media such as Facebook (the content that you submitted shall be referred to as your "User Comment"). The User Comments are intended to initiate discussions. When you elect to post a User Comment, you retain all ownership rights in and to your User Comments, but grant us an irrevocable, perpetual, non-exclusive, fully paid-up, royalty-free, transferable, sublicensable, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use such User Comment.

You are fully responsible for all the User Comments that you post on our Website or throughout the Courses (whether in our Website or in other social media platforms). We reserve the right to remove or modify your User Comments for any reason, including User Comments that we believe violate these Terms of Use, without liability to you or any third party.

When you interact directly with other Users or our instructors, you must be careful about the types of personal information that you share. ELVTR does not control what Users and instructors do with the information they obtain from other Users throughout our Courses or otherwise. For your safety, we recommend not sharing your email or your other personal information.

In certain Courses, we enable you to ask the instructor questions and to post reviews of courses. For certain Courses, the instructor may ask you to submit content as "homework" or tests. We encourage you not to submit anything that is not yours.

8. Fees

ELVTR offers Courses for a fee. By subscribing for a Course, you are deemed to have agreed to the pricing, payment, and billing policies applicable to such fees and charges as described on the Website or in any policy of a third-party payment service. By proceeding with payment for the Course that you subscribed for, you authorize us to charge your debit or credit card (or process other means of payment) for the full fee applicable for your selected Course whether in a one-time payment transaction or in multiple split payments according to an approved Payment Plan.

Some payment plans may be offered through third-party ‘buy now, pay later’ or installment providers (such as Klarna). Where you use such a provider, your installment arrangement is a separate agreement between you and that provider and is governed by their terms; ELVTR does not control it and cannot pause, extend, reschedule, or modify it. Your obligations to that provider continue according to their terms regardless of this Agreement, and any refund or Store Credit due from ELVTR is handled under our Refund Policy. ELVTR’s own installment options (such as our 4-month Payment Plan) are provided by ELVTR and remain subject to this Agreement.

9. Taxes

Depending on your location, our course fees are shown and charged either in U.S. dollars or in your local currency, and the price and the currency you will be charged are shown to you before you pay. How indirect tax (such as sales tax, use tax, VAT, GST/HST or similar tax) is shown to you depends on the law that applies where you are. Where the applicable law requires prices shown to consumers to include indirect tax - this includes consumers in the United Kingdom, the European Union/EEA and Australia, and any other country whose law requires it - the price you are shown before you pay already includes any VAT or GST due in your country, and no separate tax is added on top of that price at checkout. Where the applicable law does not require an inclusive price - this includes US sales and use tax and Canadian GST/HST and any applicable provincial tax (such as Quebec QST) - any tax that applies is calculated by reference to your location and is added and itemized at checkout, on top of the price shown. We apply whichever model the law of your country requires; the examples above are not a complete list.

Where we are required to collect indirect tax on your purchase, we will charge it and account for it to the relevant tax authority, and you do not need to do anything further. Where indirect tax applies to your purchase but we are not required to collect it in your country, you remain responsible for reporting and paying it directly to your tax authority (for example, US customers may owe use tax in their state where we do not collect sales tax). We do not require you, as a consumer, to account for any VAT or GST that we are required to collect.

To determine which taxes apply and at what rate, we will identify your location using the information available to us, which may include your billing address, your payment details and other location indicators, consistent with the applicable tax rules.

The tax we charge reflects the rates and rules in force at the time of payment. If you receive a refund, any tax we charged on the refunded amount will be refunded to you together with it, using your original payment method in line with our Refund Policy. This section concerns taxes on your purchase only; it does not cover, and you are not responsible for, taxes based on ELVTR's own income or profits.

We sell our Courses to you as an individual consumer and, by default, treat your purchase as a consumer purchase. If you are buying in the course of a business, tell us and give us a valid VAT or GST registration number before you pay; where the applicable law provides for it, we will then treat the supply as business-to-business — which generally means we do not charge local VAT or GST and you account for any tax due yourself (for example, under the reverse charge). We may verify the number, and if you do not give us a valid one we treat your purchase as a consumer purchase and charge tax as described above.

You agree to pay all fees or charges incurred by you in accordance with these Terms of Use and the billing terms that are in effect at the time that the fee or charge becomes payable. Please note that as a general rule, payment for the Course to which you subscribed for should be made no later than one day before the Course’s start date unless you were approved for and have enrolled in a Payment Plan.

If you successfully pass your ELVTR course, you are eligible to receive a certificate of completion. Your certificate of completion will be issued on the condition that you have paid for the course in full. If you have any outstanding amount owing on your account, you must pay the balance in full to receive your certificate.

You acknowledge that ELVTR may utilize certain third-party providers (such as PayPal, Stripe, Square, and others) to collect or otherwise process any of such fees and charges. Any additional, separate charges or obligations, including but not limited to currency exchange charges you directly incur with the said third party and your banking institution are your sole responsibility.

THE PAYMENT FOR ANY COURSE IS FINAL (SUBJECT TO OUR REFUND POLICY, THE SATISFACTION GUARANTEE, AND YOUR STATUTORY RIGHTS) AND, EXCEPT AS PROVIDED THERE, SHALL NOT BE TRANSFERABLE OR EXCHANGEABLE INCLUDING, WITHOUT LIMITATION, UPON TERMINATION OF YOUR USE OF OUR SERVICES FOR ANY REASON OR NO REASON, TERMINATION OF THIS AGREEMENT, AND/OR THE DISCONTINUATION OF THE SERVICES DUE TO YOUR VIOLATION OF THESE TERMS OF USE OR OUR OTHER POLICIES.

When you purchase a subscription for a Course, you agree not to use an invalid or unauthorized payment method. Any use of such invalid or unauthorized payment methods will allow us, at our sole and absolute discretion, to cancel the payment and your subscription for any Course.

Where we show and charge you in a local currency, that local-currency amount is the price for your purchase.

10. Payment Plans and Installment Payments

Where ELVTR offers you a Payment Plan for a Course (for example, our four-month plan of equal monthly payments, or a deposit followed by the balance), the plan is only a schedule for paying the full price of the Course. It is not a discount, a per-session arrangement, or pay-as-you-go. The total amount you owe (your ‘Total Course Fee’) is the same as if you had paid in a single payment, and our payment plans are interest-free and carry no separate finance charge.
By choosing a Payment Plan you commit to pay the full Total Course Fee on the dates shown in the payment schedule presented to you at checkout. This obligation is not conditional on your attending, completing, or continuing to access the Course. If you stop attending or using the Course after the refund window has closed, you still owe the remaining balance (your ‘Outstanding Balance’).
Your right to cancel or to a refund is exactly the same whether you pay in one payment or by installments. It is governed only by your statutory rights and our Satisfaction Guarantee and Refund Policy — never by how much you have paid or by the fact that you are part-way through a plan. A Payment Plan gives you no extra cancellation right and removes none.
If your plan includes a deposit, the deposit is refundable only to the extent a refund is due under your statutory rights or our Satisfaction Guarantee (that is, if you cancel within the applicable window); otherwise it is applied toward your Total Course Fee.
Keeping a valid payment method. You authorize ELVTR to charge the payment method you place on file (through our payment processor, Stripe) for each installment on its due date, and you agree to keep a valid, active, and sufficiently funded payment method on file until your Total Course Fee is paid in full. Removing, canceling, replacing, allowing to expire, or de-funding that payment method, withdrawing your authorization, or initiating a chargeback does not reduce, suspend, or cancel your Outstanding Balance. You remain fully liable and must promptly provide a valid alternative payment method on request. Canceling your card stops the automatic charge — it does not end your obligation to pay.
Failed payments and acceleration. If a scheduled payment fails, we will reattempt it up to three (3) times. If it still fails, we will send you a written notice asking you to update your payment method or pay the amount due within seven (7) days. If you do not do so within that period, you will be in default and the entire Outstanding Balance becomes immediately due and payable.
Authorized charges and chargebacks. Each installment we charge is authorized by you under your Payment Plan. If you start a chargeback or payment dispute for an amount you genuinely owe, that does not reduce or cancel what you owe: the amount remains due, and we may respond to the dispute, provide evidence of your authorization, and recover the amount due together with our reasonable costs. If you think a charge is wrong, please contact us first at team@elvtr.com so we can put it right. Repeated or bad-faith disputes of amounts you genuinely owe may lead to suspension of your account.
Third-party financing and availability. If instead you finance your purchase through a third-party 'buy now, pay later' or installment provider (such as Klarna), that arrangement is between you and the provider under their terms, as described in the Fees section above; this section governs ELVTR's own payment plans. Payment plans are offered at our discretion, only where we choose to make them available and where permitted by local law, and may not be available in every country. In particular, ELVTR's own installment Payment Plans are not offered to consumers resident in the European Union or EEA; EU/EEA residents pay the Total Course Fee in a single payment or, where available, may use an independent third-party 'buy now, pay later' provider on that provider's terms.

11. Non-Payment, Default, and Collections

If you do not pay an amount due under a Payment Plan and do not cure it within the notice period described in the Payment Plans section above, you will be in default. Being in default does not cancel your Outstanding Balance, which remains due in full.

If you are enrolled in a Payment Plan and have an unpaid balance of less than $100 you will not be dropped from the course, but unpaid balances will result in a hold on your account that prevents you from graduating and obtaining your certificate until the balance is settled.
If a balance remains unpaid after the seven (7)-day cure period, the entire Outstanding Balance becomes immediately due, and we may suspend your access to the Course. We will restore your access once the balance is paid; suspension does not cancel what you owe.

To recover an Outstanding Balance that remains unpaid, we may refer it to a third-party collections agency, recover our reasonable costs of recovery, and report non-payment to credit reference agencies, in each case to the extent permitted by the law that applies to you. Whether any refund is due is determined solely by our Refund Policy and your statutory rights, regardless of how you paid; non-payment does not by itself create a refund. Permanent termination of your account and deletion of materials apply only where your account is terminated for a violation of these Terms of Use, not to a temporary suspension for non-payment.

12. Refund Policy

We understand that sometimes plans change, and we’re here to support you. Please read our refund policy below to understand how we can assist you.

12.1 Overview — which rights apply to you

More than one of the options below may apply to you. Where they do, you receive whichever is most favorable to you, and nothing in this part limits any rights you have under the law of your country of residence.
Three things can apply, in order of priority: (1) your statutory cancellation rights, if you are resident in the UK or EU/EEA; (2) our voluntary Satisfaction Guarantee; and (3) discretionary options we may offer — Store Credit and deferral.
Your refund rights are the same regardless of how you paid — whether in one payment, on a Payment Plan, by deposit plus balance, or through a third-party provider.

12.2 Your statutory cancellation rights (UK and EU/EEA consumers)

If you are a consumer resident in the United Kingdom or the European Economic Area, you have a legal right to cancel your enrollment within 14 days without giving any reason. This right is in addition to our Satisfaction Guarantee.
The 14-day period runs from the day your enrollment is confirmed (the day the contract is concluded).
To cancel, tell us clearly before the period ends — for example, by email to team@elvtr.com . You do not have to take a phone call to exercise this right.
If you asked us to begin your course during the 14-day period and then cancel within it, you remain entitled to a refund, but we may deduct a proportionate amount for the part of the course already delivered up to the moment you tell us you are canceling.
You lose the right to cancel under this section once the course has been fully performed (completed), where you asked us to begin during the cancellation period and acknowledged that you would lose the right on completion.
We will make any refund due under this section within 14 days, to your original payment method, without undue delay.

12.3 Satisfaction Guarantee

Course Cancellation by ELVTR: If we need to cancel a course you’re enrolled in, we’ll issue a full refund of your course fee. We’re sorry for any inconvenience this may cause.
7-Day Satisfaction Guarantee: If you're not completely satisfied with your course, you can request a full refund within 7 days of the course start date (your course start date means the date of your first live teaching session with your Instructor). This guarantee is offered in addition to your legal rights and does not limit them. To claim it, submit your request within the 7 days and complete a short confirmation call, as described in How to Request a Refund below.

12.4 Store Credit

If your refund window has passed — meaning you are no longer entitled to a refund under your statutory rights or our Satisfaction Guarantee — we may, at our discretion, offer you Store Credit as a goodwill alternative to losing your payment entirely.
Store Credit is calculated on a sliding scale based on how much of the course has already taken place at the time of your request. The exact percentage that applies is shown to you during the request process.
Store Credit is valid for 24 months from issue, may be used toward any ELVTR course, is non-transferable, and is not redeemable for cash.
If you accept Store Credit, that is the final resolution of your request.
Store Credit is not offered in place of cash where you are entitled to a refund under your statutory rights or the Satisfaction Guarantee — in those cases you receive a cash refund to your original payment method.

12.5 How to Request a Refund

How to request: complete our online refund request form. Because enrollment involves a conversation with a Learning Advisor, completing your request also includes a short confirmation call that you make: at the final step of the form we show you a dedicated phone number to call during the business hours stated there, so a Student Success Advisor can verify your details and confirm your request. We will answer that line during those hours.
If you submit your form within the 7-day window but cannot get through during the stated business hours, your timely request still stands and we will follow up to complete it. You will not lose your refund because our line did not answer.
UK and EU/EEA residents exercising the statutory right above do not need to make this call and may cancel in writing.
Refund Processing Time: We aim to process all refunds within 10 working days after receiving your request (and, for statutory cancellations under your cooling-off right, within 14 days). We’ll keep you updated throughout the process.

12.6 Important Information

Refund Method: Refunds are made to the original payment method used for the purchase, and where you were charged in a local currency, in that same currency for the amount you were charged. To protect against payment fraud, we do not redirect a refund to a different account, card, or person, or issue it by cash or cheque, at your request. If the original payment method can no longer receive the refund (for example, a closed or expired card), we will return the same amount to you, the original payer, by another method, at our discretion and after verifying your identity. The only exception to this section is where the mandatory consumer law of your country of residence requires a refund to be made by a particular method, in which case we will comply with that law.
Course Access: Once your refund is processed, you’ll be withdrawn from the course, and your access to course materials will end.
Your Uploaded Materials: After a refund, your access to the course and its materials ends, and your license to the Course and its Content ends. Work you submitted is removed from active course use and is deleted in line with our data-retention practices, rather than necessarily at the moment of refund; some copies may persist for a limited period (for example, in shared course storage or backups) before deletion. You must delete any course materials you have downloaded and stop using them; you may not keep, share, or continue to use any Course materials after a refund.
Re-enrollment: If you decide to rejoin the course in the future, we’d love to have you back! Please note, however, that you’ll need to enroll again as we cannot reinstate access to the previous course session.

12.7 Gift Cards

Non-Refundable Purchase: Gift card purchases are final and non-refundable. Once purchased, gift cards cannot be exchanged back for cash.
Courses Purchased Using Gift Cards: If a course is purchased using a gift card, the regular cancellation policy applies. However, if a refund is issued due to course cancellation or within the Satisfaction Guarantee period, the refund will be credited back to the original gift card rather than issued in cash.

12.8 Bonus Courses

Alternative Options: If you’ve received a bonus course along with your purchase and it doesn’t meet your expectations, please let us know. We’ll be happy to help you choose a different bonus course if one is available. Please note that monetary compensation isn’t available for bonus courses, and the terms of your main purchased course remain the same.

12.9 Exceptions

Policy Violations: We strive to create a positive and respectful learning environment for everyone. If your account is terminated or access to a course is disabled due to a violation of our Terms of Use or other policies, we won’t be able to offer a refund.

We’re here to help and want to ensure you have the best possible experience with ELVTR. If you have any questions or need assistance, please don’t hesitate to contact our Support Team at team@elvtr.com or call us at +1 (949) 337-1360.

13. Changes to Your Course and Instructor Substitution

We work hard to deliver your Course as described, but we may sometimes need to make changes. This section explains the difference between ordinary changes, which are not grounds for a refund, and a change of your named instructor, which is.

Ordinary changes. We may reschedule or re-time sessions, adjust the timetable, change the delivery format (including moving a live session online), update the syllabus or materials, and use guest speakers, teaching assistants, or a temporary stand-in to cover an individual session. These ordinary changes are not, on their own, grounds for a refund, beyond your statutory rights and our Satisfaction Guarantee.

Substitution of your named instructor. We recognize that the instructor named for your Course is central to its value. If we replace that named instructor for the remainder of your Course, or for a substantial part of it — as opposed to an occasional guest or a temporary stand-in for a single session — we will notify you, and you may choose to withdraw from the Course because of that change. If you withdraw for this reason:

if no sessions of your Course have yet taken place, we will refund your fee in full; and
if your Course has already begun, we will refund the part of your Total Course Fee that relates to the sessions that had not yet taken place when your withdrawal takes effect — a pro-rata refund of the part of the Course you have not yet received. Sessions scheduled to take place on or before the date your withdrawal takes effect count as delivered, whether or not you attended them.

How and when to withdraw. To withdraw on this basis, tell us in writing (or through our refund request form) within 7 days of our notice of the substitution. If you do not withdraw within that period, your Course will continue with the new instructor and you remain enrolled and responsible for your fee. On withdrawal, your access to the Course will end and we will process your refund to your original payment method in line with our Refund Policy. If you are paying by a Payment Plan, we will cancel any future installments that relate to the part of the Course you did not receive, and you remain responsible only for the part you did.

This right is in addition to your statutory rights and our Satisfaction Guarantee; where more than one of these applies, you receive whichever is most favorable to you.

14. Transfer Policy / Deferrals

Where we offer a deferral as an alternative during the refund request process, it is provided free of charge (no transfer or re-enrollment fee), at our discretion, once per enrollment.
Emergency deferral: if you experience a genuine health or family emergency that prevents you from continuing, you may request to move to a future cohort (or another course, if the next cohort is not offered) free of charge, regardless of how far the course has progressed — including where you would not qualify for Store Credit. We may ask you to confirm the nature of the emergency. This option may be used once per enrollment.
Late transfers (after the grace period): If you ask to transfer to a later cohort or another course after the free-transfer/grace period has passed, we may instead offer you Store Credit on the sliding scale described in the Store Credit section (the percentage that applies is shown to you during the request), which you can put toward a future enrollment. If the new course or cohort costs more, you pay the difference when you re-enroll.

15. Your Conduct Through the Services

You are solely responsible for your interaction with other Users (including, for the purposes of this section, the Course instructor), whether online or offline. You acknowledge and agree that ELVTR is not responsible or liable for the conduct of any User.

You are solely responsible for your conduct when using our Services and agree that you will not publish, post, upload, transmit, distribute, disseminate or otherwise make available to any User or instructor any:

material that is harmful, abusive, defamatory, libelous, obscene, infringing, embarrassing, unwanted, invasive of another’s right of privacy or publicity, hateful, or racially, ethnically or otherwise offensive, objectionable or otherwise inappropriate as determined by ELVTR in its sole discretion;
material that supports or influences any other acts of criminal activity (including against humans, animals and property).
material or information that infringes any copyright, trademark, patent, trade secret, privacy, publicity, or other right of others;
files that contain any malicious code, including viruses, spyware, Trojan horses, worms, time bombs, cancelbots, corrupted data, or that may in any way damage or interfere with the operation of the Website and Services, other Users’ and instructors’ access to the Website or Services and/or Users’ and instructors’ computers;
material that includes pornographic images or text, or which otherwise may be offensive to minors;
pyramid schemes, chain letters, junk email, spam, or unsolicited messages;
material that encourages the use of illegal drugs or influences the use of ammunition, fireworks or any destructive devices or explosives; and
material that advertises gambling and betting.

When using the Services, you further agree not to:

defame, abuse, harass, stalk, threaten, bully or otherwise violate the legal rights of others;
violate any applicable laws or regulations, or promote or encourage any illegal activity;
impersonate another User or create a false identity, including but not limited to identities falsely indicating that the User is another user, a celebrity or other well-known person, or an ELVTR representative;
forge email headers or otherwise manipulate identifiers in order to disguise the origin of any content;
gain or attempt to gain unauthorized access to the Services, to other Users’ account or profile information, or to computer systems and/or networks connected to the Website and our other Services;
make false reports through the Services to ELVTR’s administrators;
take any action that imposes or may impose (as determined by ELVTR in its sole discretion) an unreasonable or disproportionately large load on ELVTR’s (or its affiliates’ or third party providers’) infrastructure;
engage in fraudulent transactions;
establish more than one account to participate in our Services;
use the Services for any form of wagering or gambling;
transmit any material that you know, or reasonably should know, should not be legally reproduced, displayed, performed and/or distributed in such manner;
harvest, collect, or store personal information or data of other Users, instructors or our partners; and
performing any circumventing action similar to any of the above.

ELVTR reserves the right, but has no obligation, to monitor or become involved in disputes between you and other Users (including the Course’s instructor), and exercise common sense and your best judgment when interacting with others, including when you submit or post content or any personal or other information. You also hereby agree that you are responsible for all data charges you incur through use of our Services.

16. Live Session Conduct

When taking part in live sessions and in any Course group or community, you must act respectfully and lawfully. In particular, you must not: harass, abuse, threaten, bully, or discriminate against any instructor, member of staff, or other participant; disrupt or interfere with a session or others’ ability to learn; share another person’s personal information; record, screenshot, stream, or redistribute any session or materials (see the license and restriction terms above); use a session to advertise, solicit, or promote; or otherwise breach the conduct standards in ‘Your Conduct Through the Services’.

We, or an instructor acting at our direction, may mute, remove, or suspend a participant from a live session, and may suspend or terminate access to a Course, where a participant breaches these standards or disrupts the learning environment — with or without prior warning, depending on the seriousness of the conduct. Beyond your statutory rights and our Satisfaction Guarantee, removal or suspension for breach of these standards does not entitle you to a refund. Where removal amounts to termination of your account for a violation of these Terms of Use, the consequences in ‘Suspension and Termination of the Services’ apply.

17. Intellectual Property

17.1 Ownership of Intellectual Property

You acknowledge that ELVTR owns, or has a license to, all right, title and interest in the "Content" it makes available through the Services.

Except for any rights specifically enumerated as being licensed to you hereunder, ELVTR reserves any and all of its rights to the Content. You are only permitted to use the Content as expressly authorized by ELVTR.

17.2 Ownership of Your Work

Any course work you create, including but not limited to projects, assignments, and homework submissions, during your enrollment in an ELVTR course is your intellectual property. You retain all rights and ownership of your own work.

17.3 Perpetual License for Educational Use

While your work is your own, by enrolling in an ELVTR course, you grant ELVTR and your course instructor a non-exclusive, royalty-free, perpetual, worldwide license to use, display, and share your projects and homework submissions within the class for educational purposes. You understand that you have no expectation of confidentiality for any work or materials you share with ELVTR or your instructor. If you wish to keep any information or data private and confidential, it’s your responsibility not to include it in your work.

17.4 Sharing Ideas in a Course; No Confidentiality

Our Courses are interactive, collaborative environments in which you take part alongside instructors and other students, and in which sessions are recorded and shared with other students in the same Course (see the Consent to Class Recordings and Recordings, Your Likeness, and Reviews sections). A Course is not a confidential setting and is not a venue for developing or safeguarding commercially valuable intellectual property. If you have any idea, concept, story, plot, character, script, game, design, invention, business plan, or other material that you consider valuable or wish to keep protected, you should not disclose, present, or submit it during a Course or in any assignment. If you choose to share it, you do so voluntarily and at your own risk.

Nothing you disclose, present, or submit in connection with a Course is confidential. You acknowledge and agree that no confidential, fiduciary, agency, or implied-contract relationship arises between you and ELVTR, any instructor, or any other student by reason of your participation or disclosure, and that none of them owes you any duty of confidentiality or non-use with respect to anything you share.

We do not, and cannot, guarantee that any idea, concept, or work you disclose during a Course will be protected, and we have no obligation to protect it. You acknowledge that ELVTR, our instructors, and other students may already be developing, or may independently develop or later encounter, ideas, concepts, or works that are the same as or similar to anything you disclose, and that ideas, concepts, methods, and techniques are not by themselves protectable. To the fullest extent permitted by law, you waive and release any claim against the ELVTR Parties (including for breach of confidence, breach of an express or implied contract, misappropriation, or idea submission) arising out of any use of, or any similarity to, anything you disclose during a Course, and you agree that no compensation is or will be owed to you for it.

The ELVTR Parties are not responsible and have no liability for the conduct of other students or any third party, including any use, copying, recording, disclosure, or further distribution by them of anything you share during a Course. Your only reliable protection for an idea or work you consider valuable is not to disclose it. Nothing in this section reduces your ownership of your own work (see the Ownership of Your Work section) or affects any rights you have that cannot be waived under applicable law (see the Consumer Rights section).

17.5 Consent to Class Recordings

By enrolling in an ELVTR course, you acknowledge that all class sessions will be recorded by ELVTR. These recordings will be made available to you and your fellow students in the same course for educational purposes. You grant ELVTR the permission to record, use, and distribute these recordings during your enrollment and any subsequent periods where ELVTR may make these recordings available.

17.6 Recordings, Your Likeness, and Reviews

You acknowledge that live sessions are recorded (see Consent to Class Recordings above). You grant ELVTR a worldwide, non-exclusive, royalty-free, transferable, sub-licensable, and perpetual license to use, host, reproduce, edit, adapt, and distribute recordings of sessions in which you appear, speak, or participate, for the purpose of delivering, operating, and improving the Courses and Services. Separately, and subject to your right to withdraw it described below, you grant ELVTR a revocable, worldwide, non-exclusive, royalty-free license to use your name, image, voice, likeness, contributions, questions, comments, and any review, rating, testimonial, or feedback you provide about ELVTR or a Course for ELVTR's business purposes, including marketing, promotion, and advertising, in any media now known or later developed.

We will use any review or testimonial only as you genuinely gave it, and will not alter its meaning. The marketing and promotional license above is revocable: if you would prefer that your identifiable image, voice, contributions, or testimonial not be used for marketing, promotion, or advertising, you may tell us at any time at team@elvtr.com , and we will stop that use going forward and, where reasonable, remove the material from materials within our control (we may continue to record and use sessions as needed to deliver the Course, and may be unable to recall material already distributed to third parties). We do not use the image, voice, likeness, or contributions of anyone under 18 for marketing, promotion, or advertising; any parental or guardian consent given under these Terms for a 16- or 17-year-old covers recording and use of sessions for course delivery only, not marketing use of a minor's likeness.

17.7 Your Restrictions

By use of the Services you acknowledge, agree and otherwise consent not to engage in, permit another person or entity to engage in, or otherwise be related to or a part of the following restricted activities:

marketing, sharing, distributing, offering to sell, selling or otherwise making reproductions or copies of the Website, Services or Content in any way inconsistent with the rights of use provided to you by ELVTR herein;
removing any applicable, relevant identification, copyright, trademark or other notices relating to the intellectual property or other proprietary right of ELVTR;
attempting to access source or object code of the Website or any Service, by methods including reverse engineering or otherwise reducing it to a form readable without the use of a computer, except and unless any applicable statutes or laws specifically prohibit said restrictive language;
amending, changing, modifying (including the creation of any derivative or other works) the Website and the Services;
creating code, software or other program that incorporates any elements of the Website and the Services;
attempting to hack into, compromise or otherwise access the object or source code of the Website and the Services for any purposes, personal or commercial; and
interrupting or attempting to interrupt the operation of the Website and the Services in any way.

17.8 Rights relating to your Submitted Content

If ELVTR provides you the ability for you to submit your own content to the Services (such content, which shall include the User Comments, shall hereinafter be referred to as "User Submitted Content"), you shall be deemed as the owner of User Submitted Content. It is your obligation to ensure that your provided User Submitted Content does not infringe any third-party rights, and you agree to be liable for such infringement and indemnify ELVTR against any third party claims.

ELVTR does not claim ownership rights in any User Submitted Content that you may submit or offer through the Services. However, to the extent you submit any User Submitted Content, you acknowledge and agree that you automatically grant (and represent and warrant that you have the right to grant) an irrevocable, perpetual, non-exclusive, fully paid-up, royalty-free, transferable, sublicensable, worldwide license to ELVTR:

use, reproduce, distribute, remove, and analyze any of your User Submitted Content as ELVTR may deem necessary or desirable for any purpose in connection with the operation of the Services;
copy, modify, and reproduce your User Submitted Content for marketing, promotional and/or other purposes in connection with ELVTR or the Services in any media;
use, edit, modify, reproduce, distribute, prepare derivative works of, display, post or otherwise make available to any other User Submitted Content in connection with any feature of the Services;
delete any or all of your User Submitted Content from the Services, whether intentionally or unintentionally, for any reason or no reason, without any liability of any kind to you or to any other party; and
enable the Services or Users of the Services to share or post your User Submitted Content on third party sites, such as, without limitation, on social networking sites.

To the extent that you submit, via the Services or otherwise, any unsolicited concepts, ideas, or suggestions (collectively, the "Ideas") for, by way of example and without limitation, any features or functionality for the Services, you agree that such Ideas are non-confidential and non-proprietary, and ELVTR shall not be liable for the disclosure of such Ideas. You grant ELVTR a non-exclusive, royalty-free, worldwide license to use and incorporate such Ideas for the purpose of operating and improving the Services and ELVTR's products and services, without compensation or accounting to you.

18. Limitation of Liability; Disclaimer

ELVTR and its affiliates, subsidiaries, officers, directors, stockholders, employees, licensors, distributors, sublicensees, agents or subcontractors (collectively, the "ELVTR Parties") will do our utmost to ensure that availability of the Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed.

YOU EXPRESSLY AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. ALL MATERIALS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT (A) OUR SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE, AND/OR (D) THE QUALITY OF ANY SERVICES OR INFORMATION OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

WE DO NOT REVIEW OR EDIT THE CONTENT OF OUR INSTRUCTORS’ COURSES FOR LEGAL OR OTHER ISSUES. WE DO NOT EXERCISE ANY EDITORIAL CONTROL OVER THE COURSES THAT ARE AVAILABLE ON OUR WEBSITE AND, AS SUCH, DO NOT GUARANTEE IN ANY MANNER THE RELIABILITY, VALIDITY, ACCURACY OR TRUTHFULNESS OF THE COURSES. INSTRUCTORS MAY BE ELVTR EMPLOYEES OR INDEPENDENT CONTRACTORS. THE OPINIONS, STATEMENTS, AND CONDUCT OF AN INSTRUCTOR ARE THEIR OWN, AND TO THE FULLEST EXTENT PERMITTED BY LAW WE ARE NOT RESPONSIBLE OR LIABLE FOR THE ACTS, OMISSIONS, OR CONDUCT OF ANY INSTRUCTOR, OR FOR ANY INTERACTIONS BETWEEN INSTRUCTORS AND USERS. WE ARE NOT LIABLE FOR DISPUTES, CLAIMS, LOSSES OR DAMAGE OF ANY KIND THAT MIGHT ARISE OUT OF OR RELATE TO THE CONDUCT OF INSTRUCTORS OR USERS.

BY USING THE SERVICES, YOU MAY BE EXPOSED TO CONTENT THAT YOU CONSIDER OFFENSIVE, INDECENT OR OBJECTIONABLE. THE ELVTR PARTIES HAVE NO RESPONSIBILITY TO KEEP SUCH CONTENT FROM YOU AND NO LIABILITY FOR YOUR ACCESS OR ENROLLMENT IN ANY COURSE, TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

ELVTR MAKES NO COMMITMENT TO UPDATE ITS SERVICES. WE HAVE NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OR FAILURE TO STORE ANY DATA OR OTHER CONTENT MAINTAINED OR UPLOADED BY THE SERVICE. ELVTR RESERVES THE RIGHT TO TERMINATE USER ACCOUNTS THAT ARE INACTIVE FOR AN EXTENDED PERIOD OF TIME. WE RESERVE THE RIGHT TO MODIFY, TEMPORARILY OR PERMANENTLY, THE SERVICE (OR ANY PART THEREOF) WITH OR WITHOUT NOTICE. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY MODIFICATION, SUSPENSION OR DISCONTINUANCE OF THE SERVICE.

THE DISCLAIMERS OF LIABILITY CONTAINED IN THIS SECTION APPLY TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF THE WEBSITE AND SERVICES, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

IN NO EVENT SHALL THE ELVTR PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, COMPENSATORY, ACCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, UNINTENTIONAL DAMAGE (INCLUDING LOST PROFIT, LOSS OF GOODWILL, OR LOST DATA), AND/OR DAMAGE TO YOUR BUSINESS REPUTATION, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE OR DATA, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, THE LIABILITY OF THE ELVTR PARTIES SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You fully accept the risks associated with your use of the Services. Except for liability that cannot be excluded or limited under the law that applies to you as a consumer (see the Consumer Rights and Your Local Consumer Rights sections, which prevail over this section), and to the fullest extent permitted by law, the total liability of the ELVTR Parties to you for any claim arising out of or relating to the Services or this Agreement will not exceed the amount you paid to ELVTR for the services giving rise to the claim. Nothing in this section makes stopping use of the Services your only remedy, and nothing in it limits any remedy you have under mandatory consumer law.

You agree that any claim you may have arising out of or related to your relationship with ELVTR must be filed within one year after such claim arose; otherwise, your claim is permanently barred, except where the law that applies to you as a consumer provides a longer period that cannot be shortened, in which case that period applies.

18.1 Consumer Rights

Nothing in this Limitation of Liability section excludes or limits any liability that cannot be excluded or limited under the law that applies to you as a consumer. Your rights are addressed in the Your Local Consumer Rights section, which prevails over this section to the extent required by the law that applies to you.

18.2 No Guarantee of Outcomes

ELVTR provides education and skills training. We do not guarantee any particular outcome from a Course, including employment, a job offer, a promotion, a salary increase, certification recognized by any employer or authority, or any specific business, financial, or career result. Any examples of outcomes, earnings, or testimonials are illustrative only and are not a promise of your results, which depend on factors outside our control.

18.3 Educational Purpose Only — Not Professional Advice

Our Courses, and all content, materials, and instructor contributions made available through them, are provided for general educational and informational purposes only. They are not professional advice and must not be relied on as such — this includes, without limitation, legal, financial, investment, tax, accounting, business, medical, psychological, and career advice. Career-related sessions, workshops, mentoring, and the guidance our team and instructors provide (including by anyone described as a 'Learning Advisor' or 'advisor') are part of this general educational service and are not individualized professional advice. Your enrollment or participation does not create any advisor-client, fiduciary, or other professional relationship between you and ELVTR or any instructor. Instructors share their own knowledge, opinions, and experience; those views are their own and not ELVTR's, and may not fit your particular circumstances. You are responsible for your own decisions, and you should obtain advice from a suitably qualified professional before acting on anything you learn in a Course. To the fullest extent permitted by law, neither ELVTR nor the ELVTR Parties are liable for any decision you make, or action you take or do not take, in reliance on any Course or its content.

19. Indemnification

To the extent permitted by the law that applies to you, and except to the extent caused by ELVTR's own breach, negligence, or wrongdoing, you agree to indemnify the ELVTR Parties for liabilities, claims, losses, and reasonable costs and expenses (including reasonable attorneys' fees) to the extent they arise from:

your breach of this Agreement, or your misuse of the Services, including by any under-age person you authorize;
any violation of this Agreement by you or any under-age person authorized by you; or
any allegation that any content that you made available via the Services infringes or otherwise violates the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party.

ELVTR reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with ELVTR in asserting any available defenses.

20. Third Party Websites

The Services may link you to other websites or otherwise include references to information, materials and/or services provided by other parties. These other websites and parties are not under ELVTR’s control, and you acknowledge that ELVTR is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such websites, and nor is ELVTR responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, opinion of, or association with, the website or party by us, or any warranty of any kind, either expressed or implied.

21. Advertisements

Our Services may, at some point, include advertisements which may be targeted to the content or information on the Services, queries made through the Services, or from other information. The types and extent of advertisements on the Services are also subject to change over time. In consideration of our providing you with the Services, you agree that we and our third party providers and partners may place advertisements on our Services or in connection with the display of content or information on our Services. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you.

You may also review our Privacy Policy which explains the procedures that we conduct with respect to advertisements on our Services.

22. A Note About Children

The Website is just for people who have reached the age of 16. We share your concern for the privacy of under-aged children and do not knowingly collect any personally identifiable information about children through the Services. We may, however, use third party analytics services that collect anonymous information about usage of our Services, as more fully described in our Privacy Policy .

23. A Note to International Users

The Services can be accessed from countries around the world and may contain references to Services and content that are not available in your country. These references do not imply that we intend to announce such Services or content in your country. We make no representations that Services are appropriate or available for use in your country. Those who access or use the Services from the jurisdictions where we do not operate do so at their own volition and are responsible for compliance with local law. This does not limit the rights of consumers in countries where we actively offer our Services, including the United Kingdom, the European Union, Australia, and Canada.

24. Use of Mobile Devices

Some of the services provided by ELVTR may be accessed and used through a compatible mobile device. By accessing and using our Services through a compatible mobile device, you hereby agree that you shall be solely responsible for obtaining the requisite hardware and software that will allow you to use our Services on the said device, including all applicable changes, updates and fees (to the extent applicable).

ELVTR does not make any warranties or representations of any kind, with respect to the:

access to the Services at any time and from any location;
availability of telecommunication services from your provider; and
failure to transmit any data, communications or settings connected with the services provided by ELVTR.

ELVTR may, from time to time, provide you with automatic notifications relating to your User Account. Some of the alerts may be turned on by default in certain Services. In case you wish to deactivate, reactivate and/or customize alerts, you shall refer to the "Settings" page (or any similar page) of your compatible device.

We will make commercially reasonable efforts to provide the notifications in a timely manner, however ELVTR cannot guarantee the time of delivery of the notifications. You acknowledge and agree that ELVTR can not guarantee the time of the delivery of the alerts, as well as their content, and therefore you hereby relinquish any claim against ELVTR with respect to the failure to deliver, delay and/or any error in the content of the alert. Furthermore, you hereby acknowledge and agree that we shall not be liable for any action taken or not taken by you or any third party in reliance to a notification.

25. Suspension and Termination of the Services

Although it is ELVTR’s intention for the Services to be available as much as possible, there will be occasions when the Services may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.

ELVTR may suspend, terminate, or change a service or feature of the Services where there is a reasonable basis to do so - for example, to comply with law; to address a security, technical, or operational issue; in response to your breach of these Terms of Use or other policies; or because we discontinue a feature. Where practical, we will give you reasonable notice.

Additionally, ELVTR may terminate and/or suspend your use of the Services for violation of these Terms of Use or violation of any other policy related to the Services (including the policies of affiliates accessible by the Services). Without limiting the foregoing, your access to the Services may be terminated without warning if ELVTR believes, on reasonable grounds, that you do not meet the age requirements described in this section. To the fullest extent permitted by law, ELVTR shall not be liable for loss or damage caused by any such suspension, termination, or change, and on termination you will have no further access to the Services. This does not affect any refund due to you under your statutory rights or our Satisfaction Guarantee; apart from those, you have no right to a refund of monies already paid to ELVTR.

26. Technical Support

If you are having a technical problem with the Services, including any Application, you may ask for technical support by writing to team@elvtr.com . When writing to us, please be sure to tell us which Course/s you subscribed for. We’ll do our best to help you solve any technical problem, but we don’t warrant, and specifically disclaim, that we will be able to resolve all technical issues.

27. Complaints

If You have any complaints, claims or disputes with regard to the Website and/or the Services, you are hereby instructed to submit such complaint to ELVTR in writing as soon as is reasonably practicable following the occurrence of the event to which the complaint refers. Complaints may be submitted by email to team@elvtr.com , with maximum description and details.

28. Your Local Consumer Rights

These Terms of Use — including our governing law, dispute resolution, refund, and limitation-of-liability provisions — are written from a United States legal baseline. We make our Services available to users in other countries, and the mandatory consumer-protection laws of your country of residence may give you rights, remedies, or cancellation or refund periods that these Terms cannot lawfully exclude, restrict, or modify.

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the mandatory consumer law of your country of residence where that law does not allow it to be excluded, restricted, or modified, and nothing in these Terms excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation). To the extent any provision of these Terms — including the Governing Law, Dispute Resolution (binding arbitration and class-action waiver), Limitation of Liability, and Refund Policy sections — conflicts with a mandatory consumer right that applies to you, that mandatory right prevails over that provision to the minimum extent necessary, and the remaining provisions continue to apply in full. Because these rights depend on where you live, if you claim a right, remedy, or exemption that is available only to residents of a particular country, state, or province, we may ask you for reasonable evidence of your place of habitual residence, and may determine which law and protections apply based on that evidence and other location information available to us. This does not affect the rights of anyone who is genuinely resident in the relevant jurisdiction.

If you are a consumer resident in the United Kingdom or the European Economic Area, the statutory cancellation (cooling-off) rights described in the Refund Policy also apply to you.

29. Governing Law

This Agreement (and any dispute or claim arising out of or in connection with it or its subject matter, including non-contractual disputes, claims and the arbitration agreement) shall be governed by and is to be construed in accordance with the law of the State of Delaware, United States of America. However, if you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in this Agreement (including this governing-law clause) deprives you of the protection of those mandatory consumer-protection rules. In particular, the statutory cancellation rights set out above apply to consumers resident in the UK and EU/EEA, and consumers resident elsewhere - including in Australia and in Quebec and other Canadian provinces - keep the mandatory consumer protections of their home jurisdiction.

You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Website and the Services. Although the Services may be accessible worldwide, we make no representation that materials on the Services are appropriate or available for use in locations outside United States of America, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

For any dispute that may be brought in court rather than in arbitration (including the small-claims and injunctive- or equitable-relief matters described in the Dispute Resolution section), you and ELVTR submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, United States. If you are a consumer - including a consumer resident in the United Kingdom, the EU/EEA, Australia, or Canada (including Quebec) - nothing in this section deprives you of any right you have to bring proceedings in the courts of your country or province of residence, or of the protection of mandatory local laws (for example, the Australian Consumer Law or Quebec's Consumer Protection Act).

30. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY TRIAL. It is subject to the consumer carve-out below.

Informal resolution first. Before starting arbitration, you agree to email team@elvtr.com with a written description of your dispute and your contact details, and to allow 60 days for us to try to resolve it informally.
Binding individual arbitration. If we cannot resolve the dispute, you and ELVTR agree that any dispute arising out of or relating to this Agreement or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as stated below.
Class-action and jury-trial waiver. You and ELVTR agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class proceeding. You and ELVTR waive any right to a jury trial.
Small-claims and injunctive carve-out. Either party may instead bring an individual claim in a small-claims court that has jurisdiction, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.
30-day opt-out. You may opt out of this arbitration agreement (other than the consumer carve-out below) by emailing team@elvtr.com within 30 days of first accepting these Terms of Use, stating your name and that you opt out of arbitration. Opting out does not affect any other part of this Agreement.
Consumer carve-out (UK / EU / EEA, Australia, Quebec and similar). If you are a consumer and the mandatory law of your country, state, or province of residence does not permit pre-dispute binding arbitration or class-action waivers - as is the case, for example, in the UK, the EU/EEA, Australia, and Quebec - this section does not apply to you to the extent prohibited: you keep your right to bring proceedings in your local courts and to rely on your local consumer protections.
Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration, and the remainder of this section stays in effect.

31. Electronic Communications

By creating an account, enrolling, or otherwise using the Services, you consent to receive communications from us electronically — including notices, agreements, disclosures, and records of your acceptance of these Terms of Use — by email, through the Services, or by other electronic means. You agree that electronic communications and records satisfy any legal requirement that such communications be in writing, and that your electronic acceptance (for example, agreeing to these Terms of Use when you pay your invoice) has the same legal effect as a handwritten signature. You may withdraw consent to non-essential marketing communications at any time; consent to transactional and contractual communications is necessary to use the Services.

32. Copyright Complaints (DMCA)

ELVTR respects intellectual property rights and expects users to do the same. If you believe content available through the Services infringes your copyright, please send a notice to our designated agent containing the information required by the US Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)): your contact details; identification of the copyrighted work; identification of the allegedly infringing material and where it is located; a statement of your good-faith belief that the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act; and your physical or electronic signature.

Designated Copyright Agent: ELVTR US LLC, Attn: Copyright Agent, 2810 N Church Street, Suite 86079, Wilmington, DE 19802, USA — email dmca@elvtr.com. We will respond to valid notices, may remove or disable access to infringing material, and will, in appropriate circumstances, terminate the accounts of repeat infringers.

33. Export Controls and Sanctions

You must comply with all applicable export-control and economic-sanctions laws, including those of the United States. You represent and warrant that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive US sanctions, and that you are not on any US government denied- or restricted-party list (including the OFAC Specially Designated Nationals list). You agree not to use the Services in violation of any export-control or sanctions law, and we may suspend or terminate access where we reasonably believe this clause is breached.

34. Assignment

ELVTR may assign this Agreement, in whole or in part, at any time. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without ELVTR’s express prior written consent.

35. Entire Agreement

This Agreement constitutes the entire agreement and understanding between you and ELVTR concerning the subject matter and supersedes all prior agreements and understandings of the parties with respect to that subject matter.

36. Survival

Any provision of these Terms of Use that by its nature should continue after your Course ends or your account is suspended, terminated, or closed will survive, including: your obligation to pay any amounts due (including any Outstanding Balance and the payment-plan, acceleration, and collections provisions); the intellectual-property, license, and restriction terms; the disclaimers, the Limitation of Liability, and the Consumer Rights; the No Guarantee of Outcomes and Not Professional Advice provisions; the recordings, likeness, and reviews license; indemnification; the Dispute Resolution, Binding Arbitration, and Class-Action Waiver provisions; the Governing Law provisions; and these general provisions. Termination, suspension, or expiry does not release you from any obligation that accrued beforehand and does not cancel any Outstanding Balance.

37. No Third-Party Beneficiaries

These Terms of Use are between you and ELVTR and do not create any rights for, and are not intended to benefit, any third party, and no third party may enforce any of these Terms of Use — except that the ELVTR Parties (as defined in the Limitation of Liability section) may rely on and enforce the disclaimers, limitations of liability, and indemnities given in their favor. The consent of any third party is not required to vary, suspend, or rescind these Terms of Use.

38. Severability

If any part of these Terms of Use is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Use shall continue in effect.

39. No Waiver

If you breach these Terms or any other of our policies and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.

40. Force Majeure

You hereby acknowledge and agree that ELVTR shall in no case be liable for any event beyond our reasonable control (including, but not limited to, acts of any government or authority, embargo, revocation of any license or consent, failure of any power supply, theft, malicious damage, acts of war, terrorism, natural disasters, internet outages and such other force majeure occurrences).

41. Notices

All notices to a party shall be in writing and shall be made either via email or conventional mail. The parties agree that all correspondence relating to this Agreement shall be written in the English language. Notices to ELVTR must be sent to the attention of Customer Service at team@elvtr.com , if by email, or to the address below if by conventional mail. Notices to you may be sent to the email or mailing address supplied by you as part of your account or user profile, if any. In addition, we may broadcast notices or messages through the Services to inform you of changes to the Services or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

You may contact ELVTR by mail at the following address:

2810 N Church Street Suite 86079, Wilmington, DE 19802

42. Miscellaneous

Nothing in this Agreement shall be construed as creating any agency, arrangement, partnership, joint venture, trust or fiduciary relationships, employer-employee relationship or any other similar relationship between you and ELVTR.

Nothing contained in this Agreement is in derogation of our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by ELVTR with respect to such use. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.