LIVE ONLINE COURSE
ON EFFECTIVE OPERATIONS
LEADERSHIP
18 JANUARY - 25 FEBRUARY 2023
Duration:
6 weeks
WEDNESDAYS & SATURDAYS
5 PM UK / 6 PM CET
How do impactful Operations leaders consistently create millions of dollars in savings and revenue for companies?
Salesforce & Slack's Global Director teaches strategies and mindsets behind successful Operations Management careers.
THIS COURSE IS FOR YOU, IF...
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YOU'RE STEPPING UP IN YOUR CAREER
This is an industry where innovation never stops. Whether you're looking to grow in or into a leadership role, this course is where you'll discover the techniques and tools the best companies are already using.
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YOU WANT MORE FOR YOUR BUSINESS WITH LESS
Every year, businesses throw away 20-30% of their revenue with subpar operations, and they don't even know it! This course teaches you how to stop inefficiency at the root and light the path to operational excellence.
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YOU WANT TO SEND THE RIGHT RESUMÉ
Add punch to your resumé by applying Operations success strategies with dozens of case studies, workshops, and templates. Plus, get your personal branding strategy and resumé reviewed by Salesforce & Slack's top talent!
Why settle for average?
ELVTR courses are exclusively crafted and taught by dynamic leaders killing it in their field.
Because we believe that you have to learn from the best to be the best.
"Did I do that right?"
Most online courses leave the answer up to you.
With ELVTR, you get clear, actionable instructor feedback on every single assignment!
Uncover the unique professional value that sets you apart. Career advancement isn't intuitive, so Michael breaks it down with plans, templates, and guidance for getting the role you want.
Connect with a dynamic community of change leaders in live classes and workshops. You'll build a toolset for promoting your accomplishments and expand your professional network.
& TEMPLATES
Never wonder where to start your next Operations project. Get equipped to take on every unexpected challenge with practice and templates for 7 strategic scenarios.
Upshur LinkedIn Profile
- Global Director at Salesforce | Slack
- 15 years of leadership experience across all aspects of Operations
- Led excellence in operations at Google, Amazon, Instacart, Asurion, Verizon, and Macy's
- Generates millions of dollars of savings and revenue by pinpointing under-the-radar business opportunities and inefficiencies
- Passionate people leader encompassing critical abilities including Strategic Planning and Execution, Operations and Cost Reduction, Conflict and Escalation Resolution, and Employee Development Strategies
Learn what makes Operations Management distinct in business and what skills operations managers need to possess.
- What is Operations Management?
- Core competencies for business leaders
- Understanding your product and the target audience
- Management as a skill set
- Workshop: Leadership blind spots
- Michael's Personal Development Plan template
Assignment #01: Personal Development Plan
Look up vacancies for operational management roles. Use the Personal Development Plan template to plan how you would upskill for your chosen role(s).
Michael teaches how to achieve operational success by cultivating strategic thinking.
- Why is productivity important?
- How do you influence the deliverables?
- Factors in achieving operational success
- Organizational strategy vs. operational tactics
- Hacks for strategic thinking
- Case study: Increasing Krispy Kreme's market share
- Michael's Market Penetration Strategy template
Assignment #02: Market Penetration Strategy
Use the Market Penetration Strategy template to create a strategy that would help Krispy Kreme overcome the given challenges.
Learn how to translate business processes into simple tasks by understanding modeling processes, tools, and standards.
- What is process modeling?
- Modeling tools
- Modeling consistency and standards
- Creating flow chart diagrams
- Workshop: Improving Krispy Kreme's business processes
- Michael's Business Process Analysis template
Assignment #03: Business Process Analysis
Use the Business Process Analysis template to identify ideas for improvement, innovation, or automation in Krispy Kreme's manufacturing process to increase output.
Define Lean principles and see them applied to help a real business do more with less resources.
- Defining Lean and its goals
- Lean processes and services
- Lean thinking
- Case study: Boosting productivity at Siemens Canada
- Workshop: Problem solving with Lean principles
- Michael's Lean Management Analysis template
Assignment #04:
Warm up your strategic thinking muscles: apply Lean management principles to shorten your own daily routine. Next, use the Lean Management Analysis template to brainstorm ways Siemens could increase company productivity.
Learn about the nuances of supply chain management and inventory management beyond industry truisms.
- Components of a supply chain
- Functions and activities
- Key aspects of SCM
- SCM issues
Assignment #05: Reflect on 3 takeaways from the talk that you'll implement in your career journey.
Michael teaches how to correctly approach an essential part of Operations Management: forecasting.
- Forecasting models
- Approaches
- Accuracy and control
- Before you forecast: Considerations
- Workshop: Forecasting errors
- Michael's Sales Forecasting Model framework
Assignment #06: Sales Forecasting Model
Use your preferred forecasting model and the provided framework to identify Krispy Kreme's projected retail sales output in the upcoming quarter.
Discover the quality management frameworks, tools, and strategies available to ensure excellence in production.
- How to understand quality
- Quality management frameworks
- Strategies and tools
- Case study: Manufacturing QM at Krispy Kreme
- Workshop: Quality management in practice
- Michael's QM Systems Analysis template
Assignment #07: QM Systems Analysis
Referring to the case study, use the QM Systems Analysis template to make recommendations for improving Krispy Kreme's quality management process.
Learn how to get the most out of your professional calendar, without scaling up your time at work.
- Effective scheduling
- Why prioritize?
- Scheduling best practices
Assignment #08: At-work Scheduling Method
Strategically organize your monthly calendar with the goal of assisting your personal bottom line. Create a plan for determining priorities and allocating resources (time) in your schedule.
Learn how to plan Operations execution ​​so as to increase the quality of the end product at lower operational costs.
- What is operational excellence?
- Key concepts and tools
- Manifesting operational excellence
- Case study: Krispy Kreme's risky growth strategy
Assignment #09: Operational Excellence Analysis
Use the guiding questions provided by Michael to analyze risk exposure and mitigation opportunities in Krispy Kreme's second half growth.
This class is all about best practices for team management and development for the reality of teamwork today.
- Managing and developing virtual teams
- Boosting team productivity and innovation
- Content vs. context
- Case study: Uber work culture
- Workshop: How to have better conversations
Assignment #10: Employee Experience Strategy
Referring to the case study, plan 3-5 key initiatives you will implement to drive better employee experience at Uber.
Find out how to create a strong personal brand, with tips and tricks for achieving the right tone.
- Creating an authentic personal brand
- Transforming your existing brand
- External factors at play
- Workshop: Implementing branding best practices
Assignment #11: Personal Brand Strategy
Use the guiding questions from Michael to hone in on the right branding strategy for yourself.
Learn how to power your career growth by working with your strengths and weaknesses and leveraging the vital tool of recharging.
- Updating your resume
- Building self-confidence
- Working with your strengths and weaknesses
- Why and how to recharge
- Workshop: Prioritizing recharge time IRL
Assignment #12: Resumé
Update your resume to reflect the skills you've acquired in class, as well as your personal strengths. Send it to Michael for feedback.
What our students say
"Engaging discussions, topics are very relevant to today's reality, assignments are also tied to personal career development in the subject area(s) covered, and good blend of experience and perspectives with participants."
"It's a comprehensive course in terms of the variety of content (i.e. it covers a lot of bases in Operations)."
"Michael is great at keeping things relatable and real which has helped make this class really enjoyable and informative. The way that the information is presented makes it easy to be retained as well as easy to apply in my daily work and life routines."
"It's pretty comprehensive- what he introduces, how we implement it & real uses in business. It's changing the way I see my job and how I can create changes"